How do I Access a Service?

The following steps are required for admission to one of our hospitals.

If you're seeking mental health support or are in need of rehabilitation or medical services, we understand how challenging that first step can be. At Aurora, we believe that recovery is not one and done—it's a journey that unfolds one day, one step at a time. Your mental and physical wellness is a path we walk together, providing the care and understanding you need in a safe and compassionate environment.

 

Our dedicated team of specialists will work closely with you, creating a personalised treatment plan to help you heal and grow. We're here to support you throughout your mental and physical health journey, offering hope, comfort, and the tools for a brighter future. You’re never alone—your well-being is our priority, and we're committed to being with you every step of the way.

Get a referral

You will need to get a referral letter from your GP before accessing an Aurora Healthcare hospital. This will allow you to get Medicare rebates for your psychiatry, rehabilitation or medical services appointments and health fund rebates if you need to be hospitalised.

Assessment of referral

Once we receive your referral letter, the corresponding hospitals admissions and assessment team will contact you to conduct an over-the-phone assessment. We will require and check your insurer details during this assessment (this includes health funds, workers compensation insurer or other). You can also self-fund if applicable. Following this assessment, we will then discuss your referral with one of our doctors who has admitting rights. This is a doctor who consults to our hospital under their own independent business.

Acceptance of referral

Once we confirm your eligibility for admission to one of our hospitals, we will contact you to arrange your admission date. We will then arrange transfer of your care and management to a doctor with admitting rights.

Costs and Insurance cover

Our Admissions and Assessment Team will confirm the following with you:

  • What costs will be covered 
  • Any out-of-pocket expenses to be paid
  • Any excess or co-payment with your health insurance required to be paid at time of admission 
  • Self-funded options to be paid at time of admission, generally 10 days up front plus doctors

New South Wales

Kellyville Private Hospital, Sydney

85 mental health beds

3 McCausland Place, Kellyville NSW 2155

Kellyville Private Hospital provides specialised private mental health services, including the “Loft” unit for adolescents and young adults along with specialty programs and dedicated units for addictive disorders and mood disorders.

Send your referrals directly via:

  • Admission and Assessment Phone: 1800 965 095
  • Fax: 02 8883 1834

Patient Enquiry Form

South Coast Hospital, Wollongong

90 mental health beds

112 Burelli Street Wollongong NSW 2500

A specialised private mental health hospital situated one hour south of Sydney with a comprehensive range of evidence based treatment and programs and a specialty focus on trauma and defence.

Send your referrals directly via:

Patient Enquiry Form

Toronto Private Hospital, Lake Macquarie

105 beds total, 35 mental health beds

241a Excelsior Parade, Toronto NSW 2283

Toronto Private Hospital provides comprehensive rehabilitation, medical, palliative care and mental health services to the region.

Send your referrals directly via:

Patient Enquiry Form

Westmead Rehabilitation Hospital, Greater Western Sydney

65 rehabilitation beds

7 Coleman Street, South Wentworthville NSW 2145

Sydney’s leading rehabilitation private hospital is a registered NDIS provider offering a range of inpatient, and day program services to support rehabilitation recovery. Services include robotic rehabilitation designed to treat stroke and neurological rehab.

Send your referrals directly via:

  • Admissions Phone: 02 8833 3555
  • Fax: 02 8833 3533

Patient Enquiry Form

Queensland Hospitals

Belmont Private Hospital, Brisbane

185 mental health beds

1220 Creek Road, Carina QLD 4152

Queensland’s largest private mental health hospital specialising in all mental health disorders with specialty units dedicated to perinatal and women’s mental health, older persons, young adults and adolescence, complex trauma, veteran and general adult mental health services.

Send your referrals directly via:

Patient Enquiry Form

Currumbin Clinic, Gold Coast

104 mental health beds

37 Bilinga Street, Currumbin QLD 4223

Currumbin Clinic is the Gold Coast’s only addiction and dual diagnosis private hospital specialising in the treatment of addictive disorders, high prevalence mental health disorders with strong veterans, defence and emergency service support capabilities.
 

Send your referrals directly via:

  • Admission and Assessment Phone: 1800 119 118
  • Fax: 07 5534 7752

Patient Enquiry Form

Eden Private Hospital, Sunshine Coast

49 beds total

50 Maple Street, Cooroy QLD 4563

Eden Private continues its long legacy of providing specialised rehabilitation services including the use of robotic assisted therapy to address community health service demand.

Send your referrals directly via:

  • Admission and Assessment Phone: 1800 333 674
  • Fax: 07 5447 7592

Patient Enquiry Form

Mackay Private Hospital, Central Queensland

34 beds total, 8 mental health beds

57 Norris Road, Mt Pleasant QLD 4740

A 34 mental health and rehabilitation hospital with an 8 bed mental health unit that caters for private inpatient admissions for high prevalence disorders. Rehabilitation and medical services are also available for private patients.
 

Send your referrals directly via:

  • Admission and Assessment Phone: 07 4942 3848
  • Fax: 07 4942 8415

Patient Enquiry Form

Robina Private Hospital, Gold Coast

100 beds total, 90 mental health beds

1 Bayberry Lane, Robina QLD 4226

A central Gold Coast multi-service hospital for the treatment of a range mental health and rehabilitation conditions along with accessible day surgery services undertaken by credentialed surgeons. Nationally recognised for its eating disorders treatments and programs and award-winning older person mental health services, along with innovative robotic assisted rehabilitation therapy.

Send your referrals directly via:

Patient Enquiry Form

Townsville Private Clinic, North Queensland

73 mental health beds

136 Wills Street, Townsville QLD 4810

Townsville Private Clinic is northern Queensland’s leading mental health private hospital offering inpatient and day mental health services for all mental health conditions, with strong veterans, defence and emergency service support capabilities.

Send your referrals directly via:

  • Admissions and Assessment Phone: 1800 884 767
  • Fax: 07 4431 1666

Patient Enquiry Form

Victoria Hospitals


 

Brunswick Private Hospital, Melbourne

128 beds total, 30 mental health beds

82 Moreland Road, Brunswick VIC 3056

Offering an extensive range of rehabilitation and mental services delivered by experienced healthcare professionals, we're here to support the local community with high quality inpatient care and day therapy programs.

Send your referrals directly via:

Patient Enquiry Form

South Eastern Private Hospital, Melbourne

203 total beds, 60 mental health beds

Cnr Princes Hwy & Heatherton Rd, Noble Park VIC 3174

South Eastern Private provides comprehensive inpatient and day patient care across a range of disciplines, including: Oncology, Renal Dialysis, Palliative Care, General Medical, Rehabilitation, Mental Health and Sleep Disorders.

Send your referrals directly via:

  • Admissions Phone: 03 9271 9888
  • Fax: 03 9549 6313

Patient Enquiry Form

Western Australia Hospitals


 

Abbotsford Private Hospital, Perth

77 mental health beds

61-69 Cambridge Street, West Leederville WA 6007

Abbotsford continues its excellence in delivering evidence-based treatment of mental health conditions, addictive disorders, and dual diagnosis across inpatient and day therapy settings. We are supported by experienced psychiatrists, addictions specialists, nursing, and allied health staff. Recognised clinical research partner for MDMA- assisted psychotherapy and authorised Esketamine clinic.

Send your referrals directly via:

  • Admissions and Assessment Phone: 0430 709 459
  • Fax: 08 9381 7681

Patient Enquiry Form

Marian Centre, Perth

69 mental health beds

187 Cambridge Street, Wembly WA 6016

Delivering premium, evidence-based mental healthcare delivered by our experienced psychiatrists, nursing and allied health team for all mental health conditions, with strong veterans, defence and emergency service support capabilities.

Send your referrals directly via:

  • Admissions and Assessment Phone: 1800 540 388
  • Fax: 08 9388 3179

Patient Enquiry Form